A new paper in JAMA analyzes survey respondents in the US over the period of time right after the Covid pandemic started in April 2020 and through early 2024. It reveals a significant decline in trust in physicians and hospitals, dropping from 71.5% in April 2020, to 40.1% in January 2024. Lower trust levels were strongly associated with reduced likelihood of receiving Covid-19 vaccinations and boosters. Total shocker, right?
One incredibly interesting part of this study was the revealing of the open-text responses that survey respondents gave for their lack of trust. From the supplement, here are the top 4 themes why patients have lost trust.
1. Financial Motives Over Patient Care: This theme includes perceptions of healthcare as primarily profit-driven, where financial incentives outweigh patient welfare. Respondents believe that decisions are made based on profitability rather than the best interests of patients.
2. Poor Quality of Care and Negligence: Responses that mention experiences of neglect, inadequate care, misdiagnosis, or dismissive attitudes from healthcare providers fall under this category. This also includes perceptions of healthcare professionals not listening or taking patient concerns seriously.
3. Influence of External Entities and Agendas: Here, the focus is on the belief that decisions in healthcare are unduly influenced by pharmaceutical companies, government entities, or other external powers. This includes suspicions of dishonesty or withholding information for nonmedical reasons.
4. Discrimination and Bias: Responses indicating experiences or beliefs that healthcare providers exhibit bias, discrimination, or lack of cultural competency. This can include racial discrimination, gender bias, or insensitivity to patient backgrounds. […]
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