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The email smelled as bad as week-old fish: It was a screenshot of a $1,000 cellphone I had supposedly bought on Amazon.
I quickly checked my Amazon account. No purchase was recorded. Then I checked my credit card account. Ditto.
This was clearly a scam and the real action was the “Amazon” order number and phone number, with a Philadelphia area code, included on the email. I dialed the number.
The man who answered sounded unprofessional but he was all business: He immediately wanted to know my credit card information to “verify.” I asked him how he got my email. Agitated, he repeated his demand for a card number. When I told him I knew he wasn’t legit, he hung up.
Turns out, I had been caught up in one of the largest ongoing scams on the planet. It’s estimated that hundreds of millions of potential marks are targeted by the confirm-your-Amazon-transaction ruse each month by email or robocall, according to YouMail, a phone security company.
Although media attention focuses on high-tech operations, such as the recent spate of ransomware attacks on big enterprises, these consumer-based scams appear far more ubiquitous and are less sophisticated than the headline-grabbing cybercrimes. They illustrate how cons preying on people’s trust have evolved from one of the oldest tricks in the book — brand fraud — which used to mean knockoff Rolexes, Louis Vuitton handbags and, much earlier, cattle rustling. Caveat emptor, pilgrim.
Now, after the global coronavirus pandemic made people more homebound, scammers have turned to trusted brands including Amazon, Apple, and warehouse retailer Costco as decoys in their relentless quest. The torrent of fake online inquiries and offers reached spectacular levels during the last year when millions were stuck at home and ordered online.
Costco, for example, is falsely cited in at least 13 different scams targeting online shoppers. Cybercriminals have used a number of methods to gain customer information including a fake customer satisfaction survey promising “exclusive awards of up to $500,” giveaways, free HDTVs, and a “2% reward redemption” and “overcharge reimbursement.” The retailer provides screen shots of the fraudulent offers on its customer service website.
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“It is an unfortunate fact of the Internet that at any given time there are numerous illegitimate pop-up ads, surveys, websites, emails, social media posts and advertisements that purport to be from or authorized by Costco,” the company states on its website. “Unsolicited electronic communications from Costco do not ask for your personal information.”
Scammers are also invoking smaller trusted names. Mary Johnson, an analyst for the Senior Citizens League, found that her name was used as a decoy in one scam. “The emails were impersonating me, using a fake phone number,” she said. “These scamsters are getting extremely brazen. I can’t say if the scammer who was impersonating me was part of an Amazon scam. I only know that a scammer had contacted a supporter of The Senior Citizens League, and that individual’s daughter contacted me to check out the phone number used.”
Traditional cons have long played on people’s desire to be the lucky one in the crowd who gets something for nothing, and so these clickbait frauds often invoke key words such as “exclusive,” “survey,” “reward,” “redeem” and “gift cards.” The swindles fall into broader consumer theft categories of identity theft, fake prizes/sweepstakes, Internet merchandise and “spoofing.” Swindlers often use a technique called “pharming” that directs Internet traffic from a legitimate site to a look-alike homepage explicitly designed to grift personal account information, Social Security numbers, PINs and addresses.
The scammers don’t require much more than cheap router to blast out emails and robocalls – it costs $100 to $200 to make 1 million calls – and the unauthorized use of corporate logos.
These frauds are part of an unrelenting, metastasizing cybercrime trend that targets consumers, businesses and government 24/7. And there’s plenty to be worried about: Online consumer threats rose 82% in 2020, according to Atlas VPN, a cybersecurity firm.
Apple’s website warns consumers about fake calls or emails that pretend to alert potential victims through “pop-ups and ads that say your device has a security problem.”
They may also issue bogus warnings of an “iPhone calendar virus,” “iCloud locked email,” or a “breached” account, according to scam-detector.com.
Despite the variety of approaches, the core emotional trap of these scams typically is to scare and implore you to call, click or email to quickly reveal account information. Criminals may even send fake texts with the same intent, a practice known as “smishing.” They may also pretend to be from Apple, Costco or other large retailers.
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Although exact numbers are difficult to come by – since the majority of these come-ons are never reported – it was clear that scamsters took advantage of the blizzard of online commerce during the pandemic lockdown.
Plugging “Amazon” into the Better Business Bureau Scamtracker site, which tracks complaints made to the organization, shows reported scams more than doubling between March 14, 2020 through June 14, 2021 from the comparable period starting in 2019 — the rise coming roughly from the start of the pandemic to the reopening date for most businesses and organizations. This is just a tiny sampling of the larger problem, though: Online purchase scams made up 38.3% of all scams reported to the BBB site in 2020, up from 24.3% in 2019.
Fraud merchants have gotten more creative over the past year in bamboozling Amazon customers. There are several variations of these swindles out there now, according to scam-detector.com:
- Free gifts. These fake offers range from PlayStations to “massage guns.”
- Gift cards. They may be falsely tied into Amazon Prime or the company’s anniversary.
- Locked Account. The ruse is similar to other scams that claim to freeze your account. They get you to call out of fear. They even may state that your “Amazon Prime Account was breached.”
- Login attempts, shopping credits, reviews. Again, no one from Amazon will call you on these illegitimate messages. Many of the scams can be spotted by scrutinizing for misspellings.
- Shipping. The scammer will steal an order and ship you an empty box or an email with an incorrect shipping address with a phishing link.
- Confirm a Recent Transaction. This is the one I mentioned above. You call and they want to steal your personal information.
The swindles are a numbers game. Even though the vast majority of people do not take the bait, even a tiny fraction of hundreds of millions is still large. Since consumers do so many transactions online, it can be hard for distracted shoppers to keep track of their online retail orders, even those made by people using their stolen information.
John Breyault, vice president of public policy telecommunications and fraud for the National Consumers League, said that three Amazon-linked scams his organization hears from consumers often about involve “clicking on [email phishing] links, compromised accounts and updating payment information.”
The Federal Trade Commission has frequently warned against the scams – and is empowered to police them – but they are too numerous to crack down on or shut down.
Keep in mind that, like similar swindles falsely invoking the IRS, Medicare or Social Security, giant retailers and government agencies seldom call you directly unless you call them first. The FTC did not respond to a request for comment. (RealClearInvestigations filed a Freedom of Information Act request for specific reports on these retail scams. The FTC’s FOIA system noted that the request was “closed” without delivering any information requested.)
All government watchdog agencies have been overwhelmed by the sheer volume of scams, many involving relentless robocalls and even fake unemployment claims.
“The FTC’s resources are woefully inadequate” to shut down these frauds, Breyault notes. “People were stuck at home and disconnected from their social networks during the pandemic while these complaints increased.”
“We’d like to see stronger enforcement,” Johnson says. “They’re destroying lives when they clean out accounts.” And Johnson would like to see technical solutions that could block robocalls, except in emergencies.
On its website, Amazon makes clear that it’s concerned about all this. “We take fraud, scam, phishing and spoofing attempts seriously,” says the retailer. “If you receive correspondence you think may not be from Amazon, please report it immediately. Note: Amazon can’t respond personally when you report a suspicious correspondence to [email protected], but you may receive an automatic confirmation. If you have security concerns about your account, please contact us.”
All well and good, but shortly after I finished my phone interview with Mary Johnson, she emailed me with a fresh incident: “I received a phone call to tell me that someone had made a $354 purchase on my Amazon account. I hung up and checked. No such Amazon purchase was showing on my account.”
Image by Sammy-Williams from Pixabay. Article cross-posted from Real Clear Investigations.
New Conservative Network Seeks Crowdfunding Help
They say we have to go big or go home. We’re trying to go big and bring the patriotic truth the the nation, but we need help.
Readers may or may not realize that over the past year, we’ve been bringing more conservative news and opinion outlets under our wing. Don’t take our expansion as a sign of riches; all of the “acquisitions” have been through sweat and promises of greater things to come for all involved. As a result, we’ve been able to bring together several independent media sites under a unified vision of preventing America from succumbing to the progressive, “woke,” Neo-Marxist ideologies that are spreading like wildfire across America.
The slow and steady reopening of America is revealing there was a lot more economic hardship brought about from the Covd-19 lockdowns than most realize. While we continue to hope advertising dollars on the sites go up, it’s simply not enough to do things the right way. We are currently experiencing a gap between revenue and expenses that cannot be overcome by click-ads and MyPillow promos alone (promo code “NOQ” by the way).
To overcome our revenue gap and keep these sites running, our needs fluctuate between $3000-$7000 per month. In other words, we’re in the red and hemorrhaging.
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The best way you can help us grow and continue to bring the truth to the people is by donating. We appreciate everything, whether a dollar or $10,000. Anything brings us closer to a point of stability when we can hire writers, editors, and support staff to make the America First message louder. Our Giving Fuel page makes it easy to donate one-time or monthly. Alternatively, you can donate through PayPal as well.
As the world spirals towards radical progressivism, the need for truthful journalism has never been greater. But in these times, we need as many conservative media voices as possible. Please help keep NOQ Report and the other sites in the network going.
Thank you and God Bless,
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Most “Conservative” News Outlets Are on the Big Tech Teat
Not long ago, conservative media was not beholden to anyone. Today, most sites are stuck on the Big Tech gravy train.
I’ll keep this short. The rise of Pandemic Panic Theater, massive voter fraud, and other “taboo” topics have neutered a majority of conservative news sites. You’ll notice they are very careful about what topics they tackle. Sure, they’ll attack Critical Race Theory, Antifa, and the Biden-Harris regime, but you won’t see them going after George Soros, Bill Gates, the World Economic Forum, or the Deep State, among others.
The reason is simple. They are beholden to Big Tech, and Big Tech doesn’t allow certain topics to be discussed or they’ll cut you off. Far too many conservative news outlets rely on Google, Facebook, and Twitter for the bulk of their traffic. They depend on big checks from Google ads to keep the sites running. I don’t necessarily hold it against them. We all do what we need to do to survive. I just wish more would do like we have, which is to cut out Big Tech altogether.
We don’t get Google checks. We don’t have Facebook or Twitter buttons on our stories. We don’t have a YouTube Channel (banned), an Instagram profile (never made one), or a TikTok (no thanks, CCP). We’re not perfect, but we’re doing everything we can to not owe anything to anyone… other than our readers. We owe YOU the truth. We owe YOU the facts that others won’t reveal about topics that others won’t tackle. And we owe America, this great land that allows us to take hold of these opportunities.
Like I said, I don’t hold other conservative sites under too much scrutiny over their choices. It’s easy for people to point fingers when we’re not the ones paying their bills or supporting their families. I just wish there were more who would make the bold move. Today, only a handful of other major conservative news outlets have broken free from the Big Tech teat. Of course, we need help.
The best way you can help us grow and continue to bring proper news and opinions to the people is by donating. We appreciate everything, whether a dollar or $10,000. Anything brings us closer to a point of stability when we can hire writers, editors, and support staff to make the America First message louder. Our Giving Fuel page makes it easy to donate one-time or monthly. Alternatively, you can donate through PayPal or Bitcoin as well. Bitcoin: 3A1ELVhGgrwrypwTJhPwnaTVGmuqyQrMB8
Our network is currently comprised of nine sites:
- NOQ Report
- Conservative Playlist
- Truth. Based. Media.
- Freedom First Network
- Based Underground
- Uncanceled News
- American Conservative Movement
- Conservative Playbook
- Our Gold Guy
We are also building partnerships with great conservative sites like The Liberty Daily and The Epoch Times to advance the message as loudly as possible, and we’re always looking for others with which to partner.
Some of our content is spread across multiple sites. Other pieces of content are unique. We write most of what we post but we also draw from those willing to allow us to share their quality articles, videos, and podcasts. We collect the best content from fellow conservative sites that give us permission to republish them. We’re not ego-driven; I’d much rather post a properly attributed story written by experts like Dr. Joseph Mercola or Natural News than rewrite it like so many outlets like to do. We’re not here to take credit. We’re here to spread the truth.
While donations are the best way to help, you can also support us by buying through our sponsors:
- MyPillow: Use promo code “NOQ” to get up to 66% off AND you’ll be helping a patriotic, America First company.
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- OurGoldGuy: Tell them JD sent you in your request to buy gold and it will help us… AND (wait for it) you’ll be helping a patriotic, America First company.
- MyPatriotSupply: Stock up on long-term food, survival gear, and other things that you’ll need just in case things don’t recover and we keep heading towards apocalypse.
We know we could make a lot more money if we sold out like so many “conservative” publications out there. You won’t find Google ads on our site for a reason. Yes, they’re lucrative, but I don’t like getting paid by minions of Satan (I don’t like Google very much if you couldn’t tell).
Time is short. As the world spirals towards The Great Reset, the need for truthful journalism has never been greater. But in these times, we need as many conservative media voices as possible. Please help keep NOQ Report and the other sites in the network going. Our promise is this: We will never sell out America. If that means we’re going to struggle for a while or even indefinitely, so be it. Integrity first. Truth first. America first.
Thank you and God Bless,